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Snap Offers New Service and Support Packages
 

Snap Offers New Service and Support Packages

Thursday Oct 4th 2001 by Jennifer MacAdam

Two new service and support packages are for the rack-mountable Snap Server(R) 4100 and newly shipping Snap Server 12000

Snap Appliances(TM), a wholly-owned subsidiary of Quantum Corp. and a manufacturer of NAS solutions, announced two new service and support packages for the rack-mountable Snap Server(R) 4100 and newly shipping Snap Server 12000.

"Snap Appliances continues to set the pace as a leading storage solution provider by offering added values to Snap Server customers," said Ray Robidoux, president of Snap Appliances. "As storage needs continue to grow, customers require and expect additional service and support for their NAS devices. We will continue to meet our customers' requests by offering exceptional service to support our Snap Server product line."

The company said its most inclusive plan provides on-site service and support on calls seven days per week, 24 hours a day, with a four-hour response time available in most metropolitan areas. A second service choice provides customers with next business day on-site service and support throughout the U.S. five days per week from 8:00 a.m. to 5:00 p.m. local time.

Snap Appliances is also offering on-site installation and configuration for the Snap Server 12000 at a one-time charge of $900 MSRP. According to the company, the newly announced Snap Server 12000 is the highest-capacity NAS device in its product line, and offers nearly a terabyte of capacity in a 3U rack-mountable form factor.

The new service packages were announced in conjunction with the return to standard factory support for every new Snap Server including a one-year parts and labor warranty, advanced Web support tools and extensive telephone support, the company said. Customers can currently purchase additional on-site service and support packages through VAR and catalog resellers. The Snap Server product line is available for North American VARs through Snap Appliances' authorized distributors: Tech Data, Bell Microproducts and Ingram Micro.

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