HP Enhances Network Storage Services Offerings

Tuesday Jun 24th 2003 by Paul Shread
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HP Enhances Network Storage Services Offerings

HP has announced five new services for optimizing and managing heterogeneous storage environments, along with enhancements to the company's Pay per Use solution for HP StorageWorks XP disk arrays, which allows customers to pay based on actual storage capacity usage.

The new network storage services include HP Data Replication Solution, HP Disaster Tolerant Management, HP Storage Optimization Assessment, HP Data Sanitization, and HP Storage Area Management Solution.

"HP sees storage-related services as a key growth area in their overall services effort," says Doug Chandler, program director for Storage and Data Management Services at IDC. "Compaq had a pretty solid story to tell in this space before the merger, so that's something that HP picked up as part of the merger. Customers are looking to get the most out of the storage capacity they've already installed, so that's the focus of most of these services. And the data management and retention issue has become a hot one, due to the headlines about e-mail coming into play in several high-profile court cases, as well as regulations that specify how data, including e-mail, must be retained."

"These offerings help to round out HP's storage services portfolio," Chandler continues. "Nothing groundbreaking here, but these services address some key customer concerns pertaining to storage," such as business recovery and continuity, storage optimization, data management for e-mail archiving, and sanitization. The e-mail archiving service, relating to Legato software, was announced earlier in the month.

"Increasing agility and return on IT investment will continue to be critical business imperatives moving forward," states Gary Wright, vice president, network storage services, HP Services. "HP, with its Adaptive Enterprise Strategy, is strongly positioned to help companies create more business value with services such as these."

Storage has become "the heart of IT," adds Wright, "because it is very critical to IT infrastructure and the whole business."

Issues like return on investment, managing multi-vendor environments, and disaster recovery are driving the need for better storage management tools, according to Wright. And with more than 2,000 SANs implemented -- "more than anyone else" -- Wright says HP is positioned to deliver those services.

Wright claims companies using the new HP services report they have improved performance, for example, by 30%; reduced the need for storage administrators by more than 75%; and increased SLA delivery by 100%.

Page 2: The New HP Services

Data Replication Solution Service

The HP Data Replication Solution Service lets customers manage and control data replication by implementing a customized, integrated, and operational data replication solution using HP Continuous Access and Business Copy technologies.

With the service, customers receive an accelerated return on IT investment and benefit from a simplified solution that can be scaled up or down based on business needs, according to HP. The service delivers enhanced availability and disaster recovery protection, and better aligns business with IT.

The service costs $10,000-$60,000, depending on complexity.

Disaster Tolerant Management Service

The HP Disaster Tolerant Management Service helps customers improve the effectiveness of their data center disaster tolerant strategy by reducing downtime and stabilizing recovery processes.

HP says the completely customized service is unique in that it extends across the entire IT environment -- encompassing facilities, storage, servers, networks, and application management -- to address the entire disaster tolerant infrastructure, speed recovery times, and simplify day-to-day operations.

The service helps customers implement effective recovery solutions based on the HP StorageWorks Continuous Access Enterprise Virtual Array, a controller-based application that performs real-time data replication between arrays.

HP Storage Optimization Assessment Service

The HP Storage Optimization Assessment Service provides "expert storage capacity and performance analyses," optimization recommendations, and planning assistance to improve return on investment.

Customers are given solution recommendations to increase data availability, storage efficiency, utilization levels, and network storage performance, while decreasing wasted capacity and bandwidth.

The service costs $20,000 for 10 servers and scales from there.

HP Data Sanitization Service

The HP Data Sanitization Service is designed to eliminate the possibility that sensitive data can be retrieved or reconstructed from de-commissioned storage devices. It addresses this potentially serious yet often overlooked security risk by removing confidential data from hardware after system upgrades, consolidations, and storage platform migrations.

HP says it is the only vendor that currently provides data sanitization as a standard service offering. HP Data Sanitization Service is available for UNIX and Windows-based computing platforms using HP StorageWorks disk-based storage devices, starting at $7,000 per terabyte.

HP Storage Area Management Solution Service

HP says the Storage Area Management Solution Service lets companies have better control of their increasingly complex storage environments while increasing scalability, availability, and flexibility. It does this by providing expert project management, design activities, environmental analysis, and business process and reporting needs analyses.

HP Services storage consultants leverage their in-depth knowledge of the HP OpenView Storage Area Manager -- an integrated suite of storage area network management software products that support HP and non-HP storage devices -- to deliver a tailored solution for each customer.

The service ranges from $10,000 to $100,000.

Pay per Use Solution for HP StorageWorks XP Disk Arrays

HP's Pay per Use solution on HP StorageWorks XP 128 and 1024 disk arrays lets customers pay a fixed monthly fee plus a variable fee that is based on metering the actual usage of their disk storage systems.

Updates to the solution include a refined pricing model and enhanced metering methodology. Designed to scale right along with a company's IT environment, HP says the solution takes the guesswork out of forecasting anticipated storage needs, aligns costs with storage usage, and eliminates large up-front storage investments.

The Pay per Use solution for StorageWorks XP is an offering in HP's On Demand solutions portfolio and is delivered through HP Financial Services. HP claims it was the first company to introduce a pay-per-use selling model.

The base payment is 75% of the reference lease price and is capped.

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