Enterprise Storage MTI Technology Corp. today announced the opening of an updated Customer Response Center, which it says offers a wide range of services to support MTI customers' storage resources
According to the company, the Center is staffed by experts who provide a convenient single point of contact for all storage support requirements. In addition to both online and (toll-free) telephone support, the Center provides remote monitoring, diagnostics and troubleshooting of storage networks around the clock in any location.
"This is an ideal way for our customers to manage complex storage resources with a minimum of on-site staff. For customers who demand that their vendors to be as proactive as possible in helping them manage their systems, a comprehensive service like ours becomes increasingly important," Ritchie said. "The service is especially valuable because we can offer our customers our expertise on both the hardware and software sides of storage technologies. It is unusual to find this combination of expertise among storage providers."
The offerings at the new Customer Response Center supplement a variety of other support services.