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Oracle and EMC Open Joint Service Center
 

Oracle and EMC Open Joint Service Center

Monday Sep 30th 2002 by Enterprise Storage Forum Staff

Hopkinton, MA. based operation will provide support for over 20,000 mutual customers.

EMC and Oracle today announced the opening of the Oracle and EMC Joint Service Center (JSC). Staffed by service engineers from both companies, the Oracle and EMC JSC, located in Hopkinton, Massachusetts, simulates the many diverse networked storage environments customers are using today to support their Oracle-based applications.

According to the two companies, the JSC will provide proactive and reactive support and services including collaborative analysis and issue resolution for their 20,000+ mutual installations. The JSC will focus on helping customers simplify the complex operational issues surrounding management and maintenance of enterprise applications built on the Oracle database and EMC networked storage. Specific benefits of the Oracle and EMC JSC include:

  • Allows EMC and Oracle support engineers to duplicate and model customer environments, proactively identifying potential problem areas and eliminating them to prevent customer outages and service level degradation

  • Provides a dedicated environment for EMC and Oracle to develop best practices, solution sets and methodologies to help customers simplify the design, implementation and management of complex networked storage and database infrastructures

EMC Senior Vice President of Global Services, Joseph Walton, stated, "This is truly a one plus one equals three solution. With the JSC, when a customer logs a service call to either EMC or Oracle, that customer is leveraging the expertise of engineers from both companies who are entirely focused on supporting EMC and Oracle integrated product solutions. EMC and Oracle engineers work together to resolve customer issues and develop enhanced solutions for integration into both companies' product development cycles."

"The Oracle and EMC Joint Service Center not only provides better and faster service support for our customers, it creates an environment for uncovering and developing new product integration and support best practices," commented Juan Jones, Vice President, System Platforms Division, Oracle Corporation. "Today's opening of the JSC is the latest step in a longstanding partnership built on maximizing customer value for EMC and Oracle solutions, as well as furthering our commitment to providing the best product service to our customers."

Aristotle Balogh, Vice President of Engineering at Verisign, Inc. added, "As a customer of both Oracle and EMC, VeriSign will realize benefits from the Joint Service Center. We expect enhanced customer service and deepened product integration from the collaboration which will support our digital trust services and further differentiate our infrastructure from those of our competitors."

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