Storage Technology Corp.(StorageTek) has realigned its services group into what it calls a full-service organization that addresses all customer needs.
The company said its new Global Services Business Unit includes four sections: Infrastructure and Support; Network Interoperability and Integration; Infrastructure and Management; and Business Continuity and Recovery.
The first part, Infrastructure and Support, offers traditional support services for StorageTek products and also acts as a single point of contact and expertise for other vendor products.
The second part, Network Interoperability and Integration Services, aim is to increase the value and functionality customers derive from their IT infrastructure initiatives by implementing properly designed solutions into any operating environment.
The third part, Storage Infrastructure and Management Services, assess customers' business models in relation to their information infrastructure and maps their business critical issues based on each customer's needs.
And the fourth part, Business Continuity and Recovery, provides business continuity assessment and audit services for customer environments while delivering architectural solutions.